Superior Roofing Specialists
Privacy Policy
The Superior 365 app at a glance
This section explains what the Superior 365 app collects and how it is handled. The full SRS Privacy Policy below applies to the app as well.
What the app collects
- Account details you give us: your name, email address, phone number, and the address and ZIP code of the property on your membership. Your password is held by our secure sign in provider and is never visible to SRS.
- Membership details: your plan, membership dates, and which included benefits you have used.
- Service requests: the type of request, how urgent it is, any note you write, and any photos you choose to attach.
- Referrals: the name of a neighbor you choose to refer.
- Records SRS adds for your property: inspection reports and photos, your Roof Health Score, appointments, and documents such as claim or warranty paperwork.
- Your real estate agent, if SRS adds them to your membership or you enter your agent's code. The app shows you their name, photo, brokerage and contact details, which the agent has approved. Your agent cannot see anything in the app, and SRS does not share your information with them. You can remove your agent from the app at any time.
- A notification token, only if you allow notifications, so we can send storm alerts and appointment reminders to your phone.
- A security log of sign ins and changes to your records, kept for 13 months, so we can protect your account and investigate problems.
If you are a real estate agent
Agent accounts hold the profile you enter: your name, photo, title, brokerage, license number, phone, email, website and bio, along with a share code. Superior Roofing Specialists reviews each profile before it appears in any member's app. Your name, title and brokerage are shown on a public page to anyone who has your code. You see how many members are linked to you, never who they are or anything about their homes. You can ask us to remove your profile at any time by emailing info@srsokc.com.
What the app does not do
The app does not use your location. Storm alerts are matched to the property address on your membership. The app does not track you across other companies' apps or websites, shows no advertising, and does not sell your information. Your photo library is only opened when you choose a photo to attach, and the camera is only used when you choose to take a picture.
How it is used
To run your membership: showing your roof records, scheduling inspections and service, sending storm alerts and appointment reminders, and responding to your requests.
Who helps us run it
Supabase hosts the app's database, sign in and file storage. OneSignal delivers push notifications. Encrypted backups are stored with Cloudflare. These providers process information only to provide their service to SRS.
Deleting your account
You can delete your account at any time in the app: open the menu and choose Delete account. This removes your name, email address, phone number, notification token and sign in, clears the notes you wrote on service requests, and deletes your referrals and reminders. The property address, inspection records and roof photos are kept as part of that property's service history, no longer linked to you by name. Encrypted backups are kept for 30 days and then permanently removed. You can also ask us to delete your information by emailing info@srsokc.com.
SRS ("SRS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how SRS collects, uses, discloses, maintains, and protects information when you visit our website, use the Superior 365 app, communicate with us, use our services, submit information through our website, or otherwise interact with us.
By accessing or using the SRS website, app or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the website, app and services.
This Privacy Policy applies to information collected through our website, the Superior 365 app, online forms, electronic communications, customer and service interactions, and other services or activities operated or provided by SRS.
1. Information we collect
Information you provide to us
We may collect personal information that you voluntarily provide when you contact us, request information, submit a form, request services, communicate with our representatives, create or maintain an account, or otherwise interact with SRS. Depending on the nature of your interaction with us, information may include:
- Name and contact information
- Mailing, billing, or shipping address
- Telephone and mobile telephone numbers
- Email address
- Account or customer information
- Information contained in inquiries, requests, forms, or communications
- Information necessary to provide requested products or services
- Payment and billing information when applicable
- Insurance or other payment source information when applicable
- Information necessary to process orders, claims, or service requests
- Information you voluntarily provide concerning your needs or circumstances
- Information contained in documents or records that you provide to us
- Any other information you choose to submit to SRS
You are responsible for ensuring that information you provide to SRS is accurate and complete and for notifying us when information changes.
Information collected automatically
When you visit our website, certain information may be collected automatically. This may include, but is not limited to:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Device type
- Device identifiers
- Pages visited
- Website interactions
- Referring website addresses
- Date and time of visits
- General geographic information
- Website usage information
- Other technical information associated with your device or browser
We may use this information to maintain website functionality, improve security, understand website usage, analyze trends, and improve our services.
Information collected through cookies
SRS may use cookies, pixels, web beacons, analytics tools, and similar technologies to operate and improve our website. These technologies may allow us to remember preferences, understand how visitors use our website, maintain website security, measure website performance, and improve our communications and services. You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.
2. How we use information
SRS may use personal information for legitimate business purposes, to provide requested services, to fulfill contractual obligations, to comply with applicable law, and with your consent when required. We may use information to:
- Provide, maintain, and improve our services
- Respond to questions, requests, and inquiries
- Communicate with customers and prospective customers
- Process orders, requests, payments, and transactions
- Schedule and coordinate services
- Provide customer support
- Verify information
- Maintain customer and business records
- Send administrative communications
- Send service related notifications
- Communicate about changes to our services, policies, or terms
- Process insurance or payment related information when applicable
- Protect our website, systems, employees, customers, and business
- Detect and prevent fraud, abuse, or unauthorized activity
- Comply with legal and regulatory requirements
- Enforce our agreements and policies
- Conduct internal business analysis
- Understand website usage and customer preferences
- Improve our website, products, and services
- Evaluate the effectiveness of communications and marketing
- Respond to legal requests and governmental authorities
- Perform other purposes disclosed at the time information is collected
We will not use personal information for purposes materially inconsistent with the purposes described in this Privacy Policy without providing appropriate notice or obtaining consent when required by law.
3. When we share information
SRS does not sell personal information in exchange for monetary consideration unless expressly disclosed and permitted by applicable law. We may disclose personal information in the following circumstances.
Service providers
We may provide information to companies and individuals that perform services on our behalf. These providers may assist with website hosting, technology, communications, payment processing, analytics, customer service, shipping, administration, or other business functions. These providers may access personal information only as reasonably necessary to perform services for SRS and may be subject to contractual confidentiality and data protection obligations.
Business partners
Where appropriate, we may share information with business partners when necessary to provide a requested product or service, fulfill a transaction, coordinate services, or otherwise support a legitimate business purpose.
Legal requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to subpoenas, court orders, or other legal processes
- Respond to governmental or regulatory requests
- Protect the rights, property, or safety of SRS
- Protect customers, employees, or other individuals
- Investigate fraud or other unlawful activity
- Enforce agreements or policies
- Defend legal claims
Business transactions
Personal information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy proceeding, or other corporate transaction.
With your consent
We may disclose information when you specifically authorize or request us to do so.
4. Text messages and mobile communications
If SRS offers text message communications and you voluntarily opt in, SRS may use your mobile telephone number to send service related communications, appointment information, updates, notifications, responses to inquiries, or other communications for which you have provided consent.
Consent to receive text messages is not a condition of purchasing products or services from SRS. Message frequency may vary. Message and data rates may apply depending on your wireless provider and mobile plan. You may opt out of text messages at any time by replying STOP to an applicable SRS text message. You may request assistance by replying HELP, where supported.
SRS does not sell or rent mobile opt in information or text message consent for third party marketing purposes. If third party messaging providers are used to operate our messaging program, information may be provided to those providers solely as necessary to deliver the communications you have requested or as otherwise permitted by law.
5. Cookies and tracking technologies
SRS may use cookies and similar technologies to operate our website and understand how visitors interact with it. These technologies may be used for website functionality, security, analytics, performance monitoring, remembering preferences, understanding website traffic, improving user experience, measuring communications, and advertising or marketing, where applicable.
You can generally adjust your browser settings to reject or delete cookies. Some website functions may not operate properly if cookies are disabled. Third party services used by SRS may also use cookies or similar technologies according to their own privacy policies. The Superior 365 app does not use cookies or tracking technologies for advertising.
6. How long we keep information
SRS retains personal information for as long as reasonably necessary to accomplish the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests. Retention periods may vary depending on the type and sensitivity of the information, the purpose for which it was collected, our relationship with you, applicable contractual requirements, applicable federal, state, or local laws, tax, accounting, regulatory, or reporting requirements, legal claims or disputes, and business and security requirements.
When information is no longer reasonably required, SRS may delete, destroy, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
7. How we protect information
SRS takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the circumstances, safeguards may include access controls, authentication procedures, security monitoring, employee policies, contractual protections, and technical security measures.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while SRS works to protect personal information, we cannot guarantee absolute security. You should take appropriate precautions when transmitting information online and should notify SRS if you believe your account or information has been compromised.
8. Children's privacy
Our website, app and services are not intended to knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian involvement. If we learn that we have collected personal information from a child in circumstances where such collection is not permitted by law, we will take reasonable steps to delete the information. If you believe a child has provided personal information to SRS inappropriately, please contact us using the information at the end of this Privacy Policy.
9. Your privacy rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information. These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how personal information is collected or used
- Request information about categories of information disclosed to third parties
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
- Opt out of certain forms of targeted advertising or sale or sharing where applicable
- Exercise applicable rights without unlawful discrimination
Some rights are subject to legal exceptions and limitations. To submit a privacy request, contact SRS using the contact information below. SRS may need to verify your identity before completing certain requests. We may also need additional information to determine whether a request is legally applicable and to prevent unauthorized access to personal information.
10. California privacy rights
If you are a California resident, California law may provide you with additional privacy rights. Depending on applicable law, California residents may have rights concerning the collection, use, disclosure, correction, deletion, or sharing of personal information, and rights relating to certain forms of targeted advertising, sale, or sharing of personal information. SRS will process verified privacy requests in accordance with applicable California law.
To submit a California privacy request, contact the SRS Privacy Department by email at info@srsokc.com, or by mail at 14000 Quail Springs Parkway, Suite 250, Oklahoma City, OK 73034. SRS will not discriminate against individuals for exercising privacy rights provided by applicable law.
11. Do Not Track signals
Some web browsers provide a Do Not Track feature that allows users to communicate a preference concerning online tracking. Because there is currently no universally accepted technical standard governing all Do Not Track signals, SRS may not respond to every browser based Do Not Track signal. Where applicable law requires SRS to recognize a particular privacy preference signal, SRS will process that signal as required by law.
12. Third party websites and services
Our website and app may contain links to websites, applications, social media platforms, or other services operated by third parties. SRS does not control the privacy practices of those third parties. Information you provide directly to a third party is subject to that third party's privacy policy and terms. We encourage you to review the privacy policies of third party websites before submitting personal information.
13. Data breaches and security incidents
SRS maintains procedures intended to identify, investigate, and respond to suspected security incidents. If SRS determines that a security incident has resulted in unauthorized access to personal information and notification is required by applicable law, SRS will provide notification in the manner and within the time period required by applicable law. Notifications may be provided by email, mail, telephone, website notice, or another legally permitted method.
14. Marketing communications
SRS may communicate with you about our products, services, updates, events, or other information when permitted by law. You may unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable communication. Opting out of marketing communications does not necessarily stop service related, transactional, security, account, or other administrative communications that are necessary to provide requested services.
15. Your responsibility for information you provide
When submitting information to SRS, you agree that the information you provide is accurate and that you have the authority to provide it. If you provide information about another person, you should have appropriate authorization to provide that information where required by law. You should promptly notify SRS if information you have provided becomes inaccurate or changes.
16. Changes to this Privacy Policy
SRS may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable laws. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. If we make material changes, we may provide additional notice when required or appropriate, such as posting a prominent notice on our website or in the app, or contacting affected individuals. Your continued use of our website, app or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.
17. How to contact SRS
If you have questions, concerns, or requests regarding this Privacy Policy or SRS's privacy practices, please contact us.
- Legal name
- Superior Roofing Specialists LLC
- Website
- www.srsokc.com
- Privacy email
- admin@srsokc.com
- General email
- info@srsokc.com
- 14000 Quail Springs Parkway, Suite 250, Oklahoma City, OK 73034
For requests to access, correct, update, or delete personal information, contact the SRS Privacy Department at info@srsokc.com or by mail at the address above. We will review and respond to privacy requests within the time period required by applicable law.
18. Governing law
This Privacy Policy is intended to be interpreted and applied in accordance with applicable federal and state laws governing privacy and the protection of personal information. Nothing in this Privacy Policy is intended to limit any rights that cannot legally be waived under applicable law.
19. Acknowledgment
By using the SRS website, app or services, you acknowledge that you have had an opportunity to review this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the website, app and services.